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Terms & Conditions

  1. Acceptance of Terms: By using ItsAbout services, you agree to these terms and conditions as well as any additional policies listed on our website. Use of the service constitutes your consent to these terms.

  2. Service Description: ItsAbout provides AI-powered tools to extract, analyze, and summarize social media comments through authorized APIs. We generate customized reports based on trends, sentiments, and public data.

  3. Permitted Use: Our services are exclusively intended for businesses and professionals. Unauthorized, fraudulent, or rights-infringing use is prohibited.

  4. License to Use: ItsAbout grants a non-transferable license to use our software solely as permitted by these terms.

  5. Access to Service: Users must provide valid social media credentials. ItsAbout only accesses public information or data explicitly authorized by the user.

  6. Third-Party Terms: By using our services, you also agree to the terms of external platforms utilized, such as Facebook, Instagram, Google, and TikTok.

  7. Service Modifications: We reserve the right to update or modify services to enhance user experience, comply with legal or technical changes, or address new demands.

  8. Plans and Fees: Subscription fees and terms are detailed on our website. Subscriptions renew automatically unless canceled by the user.

  9. Limitation of Liability: ItsAbout does not guarantee absolute accuracy of data and is not responsible for errors from third-party APIs or service interruptions.

  10. Termination of Service: You may cancel your subscription at any time. ItsAbout may also suspend or terminate your access in cases of terms violations.

Privacy Policy

  1. Data Collection: ItsAbout collects public information from social media and data provided directly by users to deliver services.

  2. Data Usage: Collected data is used to generate personalized reports, improve services, and provide an optimized experience.

  3. Consent: By using our services, you consent to the processing and storage of the provided data.

  4. Data Retention: Data is retained only as long as necessary to fulfill service purposes or comply with legal requirements.

  5. International Transfers: Data transfers to third countries comply with GDPR and other applicable regulations to ensure adequate protection (details below).

  6. Sensitive Data: ItsAbout does not collect sensitive personal data without explicit user consent.

  7. User Rights: You have the right to access, rectify, or delete your data and limit its processing, where applicable.

  8. Data Protection: We implement technical and organizational measures to safeguard personal information against unauthorized access or loss.

  9. Subprocessors: We collaborate with third parties who meet data protection standards to help deliver services.

  10. Data Deletion: Personal data is automatically deleted upon service cancellation or at the user’s request, unless legally required otherwise.

Cookie Policy

  1. Cookie Use: We use cookies to enhance user experience, analyze traffic, and customize our services.

  2. Types of Cookies: We implement functional, analytical, and third-party cookies to manage various aspects of the service.

  3. Cookie Consent: By browsing our site, you agree to the use of cookies under this policy. You can disable them via browser settings.

  4. Functional Cookies: These cookies enable basic site functionalities, such as secure navigation and login.

  5. Analytical Cookies: Used to measure site usage and improve performance.

  6. Third-Party Cookies: Services like Google Analytics may place cookies to collect performance data.

  7. Cookie Deactivation: Disabling cookies may impact certain functionalities of the website.

  8. Cookie Lifespan: Cookies are retained for a limited period, depending on their purpose and provider.

  9. Updates: This cookie policy may be updated to reflect technological or regulatory changes.

  10. Contact: For questions about cookies, contact us at [email protected].

Security

  1. Encryption: All data transmissions are secured using SSL/TLS encryption.

  2. Access Management: Only authorized personnel can access sensitive systems. Users are responsible for protecting their login credentials.

  3. Secure Infrastructure: We use Amazon Web Services (AWS) servers that meet industry-leading security standards.

  4. Security Audits: Regular security assessments, including penetration tests and vulnerability evaluations, are conducted.

  5. Threat Protection: Measures are in place to prevent unauthorized access, data loss, or alteration.

  6. Password Security: User passwords are encrypted and not accessible by our team.

  7. Data Backup: Regular backups ensure data recovery in case of failure.

  8. Active Monitoring: Our systems are continuously monitored to detect and manage threats in real time.

  9. Incident Policy: In case of a security breach, we promptly notify affected users and take corrective actions.

  10. Privacy by Design: Security and privacy principles are integrated into our development processes to protect user information.

Third-Party Terms

  1.  Agreement to Third-Party Terms: By using ItsAbout services, you agree to comply with the terms and conditions of external platforms that ItsAbout integrates with, including Facebook, Instagram, Google, TikTok, and others.
  2. Facebook Terms: By accessing data from Facebook through ItsAbout, you accept Facebook’s Terms of Service, including their policies on data usage, privacy, and API access.
  3. Instagram Terms: ItsAbout utilizes Instagram APIs, and your use of the service implies acceptance of Instagram’s Terms, particularly regarding content and data extraction.
  4. Google Terms: Data retrieved from Google services adheres to Google’s Terms of Service, including any specific API policies outlined by Google.
  5. TikTok Terms: When using TikTok data via ItsAbout, you agree to TikTok’s Terms of Service and their restrictions on data usage.
  6. YouTube Terms: Data accessed through YouTube is subject to YouTube’s Terms of Service and its API-specific User Data Policy.
  7. API Compliance: ItsAbout strictly adheres to the guidelines and rate limits imposed by each platform’s API. Users are responsible for understanding and complying with these policies.
  8. Authorization and Consent: To access data via APIs, users must provide explicit consent and credentials that allow ItsAbout to connect with their profiles. This consent is renewed periodically (e.g., every 30 days) as required by platform policies.
  9. Usage Restrictions: Users may not use ItsAbout to violate the terms of service of any connected platform, including scraping unauthorized data, automated bulk actions, or any activity prohibited by these platforms.
  10. Platform Policy Updates: If any platform updates its terms or APIs, ItsAbout will adjust its operations accordingly. However, users are responsible for staying informed about changes to third-party terms and their impact on the services.
  11. Service Disruptions: In the event of a third-party API deprecation, limitation, or disruption, ItsAbout will notify users and make best efforts to adapt, but is not liable for resulting service interruptions.
  12. Data Scope and Limitations: ItsAbout only accesses data permitted by the third-party APIs and does not exceed the authorized scope. Users agree not to request access to data beyond the limits allowed by the platform.
  13. Privacy and Security Standards: ItsAbout follows all privacy and security requirements mandated by third-party platforms, including any obligations under GDPR, CCPA, or equivalent regulations.
  14. Transparency with Users: Users will be informed about the type and scope of data accessed from each platform, ensuring full transparency.
  15. Audit and Compliance: ItsAbout maintains regular audits to ensure compliance with third-party terms and prevents unauthorized data usage or sharing.

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